Returns & Exchange Policy

 All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition.

To start a return, you must contact us at hello@kokojoi.com and receive a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Koko Joi, Co - PO Box 527, Carlsbad, CA 92018-0527

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You are responsible for return shipping charges. We recommend that you use a trackable method. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct the issue as soon as possible. 

If your order arrived damaged, please send us an email within 48 hours of receiving your order along with photos and description of the damage. Please report damaged products within 48 hours and before using your product for the first time.

For all returns, refunds, or exchanges, you will need the receipt or proof of purchase.

We also cannot accept returns on sale items or gift cards.

Note - Candles can soften or melt when shipping during warm temperatures. Products that become melted when subjected to hot temperatures for long periods of time we cannot be held liable for.

We strongly advise you to arrange to have your order delivered to an air-conditioned location, such as a business or home, where someone can receive your package. If packages are left outside during hot temperatures, candles and related items could potentially melt and we cannot be held liable for such damage.

Please contact us for any return question at hello@kokojoi.com.